Good questions.
Straight answers.

We open the sample or carton you send to Shenzhen and check it against your brief. You get organized photos, notes on visible defects and packing, and a Green / Amber / Red summary. Full Witness also includes unboxing video and key measurements.

No. We also consider furniture samples, homewares, small goods, branded merchandise, apparel, bags and other consumer products. Product acceptance, size, handling requirements and the actual check scope must be confirmed before shipping.

Photo Check is USD 149 and Full Witness is USD 229 for the published base packages. Hold and forwarder handover is USD 79; Rush is USD 60 when eligible and capacity is available. Scope is confirmed per job in the quotation; the base package covers the units stated there (typically one sample lot as agreed). Size, weight, batteries, or oversize may need a custom quote. Confirm your total before paying.

Typical turnaround is 24–48 business hours after sample receipt in Shenzhen and brief acceptance. That published window is typical, not a guarantee. Rush is same calendar day for eligible samples received before 12:00 China time, subject to capacity and advance confirmation. Shipping time is separate.

No. We discuss the job and confirm scope first. The Shenzhen receiving address and job ID are issued after payment. Do not ship to an unconfirmed address; the street address is not published on this site.

Tell us the number of samples, references and the differences you need to evaluate. Sample comparison and targeted rechecks are custom enquiries: availability, handling, scope and price must be agreed before payment or shipping.

No. Green only covers the checks we recorded on the sample you sent. It does not guarantee uninspected units, future bulk, the factory, or regulatory compliance. You still decide what to order.

No. We document what we see on the received sample. We do not run lab tests, issue CE/UL or other certificates, audit factories, or approve safety. Extra product-team checks are still observational.

Yes, with the USD 79 Hold add-on: up to 7 days, then handover to your own forwarder or agent, with a handover photo. We do not book international freight or act as a customs broker. Agree collection details first. You carry transit and hold risk — we are not your insurer.

Only with your opt-in and in anonymized form. The product imagery and report examples shown on this website are illustrations, not client inspection evidence. Do not send confidential production files until the agreed channel and scope are confirmed.

We do not accept illegal goods, weapons, drugs or pharmaceuticals, live animals, obvious counterfeits, high-value jewelry or watches, cash or gift cards. Unsafe bulk lithium beyond a normal sample requires prior written approval. Oversized, fragile or hazardous items need acceptance before shipping.

Simple rules: no arrival after 21 days → refund (minus any paid local handling). No report within 72 hours of logged receipt → full refund. Exceptions: incomplete brief, restricted goods, events outside our control, or delay you caused. Full wording: Service terms. Confirm your quotation before payment.

Start with the enquiry form or email hello@getparcelwitness.com. We confirm acceptance, scope, price and payment instructions before you ship. This website does not contain an online payment checkout or customer account portal.

Hold is an add-on confirmed in your quote. Client risk applies in transit and during the hold. If the sample is not collected or returned by the end of the agreed hold period, it may be treated as abandoned after that period. Exact clock and pause rules are in the service terms.